Technology enhancements are transforming the healthcare landscape, but with these new improvements, health plans still face the ongoing challenge of effectively engaging with their members—especially amidst the new regulations from the Centers for Medicare & Medicaid Services (CMS). From recent requirements for mid-year benefits notices to the introduction of the Excellent Health Outcomes for All (EHO4all) program and updates impacting dual-eligible Special Needs Plans (D-SNPs), the need for strategic, multi-channel communication has never been greater.
Keeping pace with evolving CMS requirements can be challenging to help ensure compliance, maximize awareness, and support member access to key benefits and services. An effective member engagement program leverages insights and a variety of communication channels to reach individuals at the right times throughout the year. Proactive outreach and regular communication not only support member health and satisfaction, but also drive improved quality ratings for health plans.
Register for Cotiviti’s upcoming 30-minute webinar Embracing change in member engagement on Thursday, August 14 at 1 pm ET. Join me and Jess Rainone, clinical program manager, as we review the latest regulations, as well as:
- How to deliver notices that ensure members are informed and empowered to utilize their benefits
- Best practices for engaging LIS and D-SNP populations using a multi-channel approach
- How to incorporate secure, digital channels to enhance the member experience and boost participation in Health Risk Assessments (HRAs)
Don’t miss this opportunity to gain insight into the latest CMS updates and discover practical engagement strategies that can help your organization thrive in a changing regulatory environment. If you can’t attend the live webinar, be sure to register to receive a link to the on-demand recording.
