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CONSUMER ENGAGEMENT

Webinar: A progress report on Medicaid redetermination

After nearly a three-year hiatus due to the COVID-19 pandemic, states resumed their annual process of reassessing Medicaid eligibility for all enrollees on April 1. While this move aimed to ensure that only those who qualify continue to receive Medicaid benefits, it has led to some unintended consequences. As of now, more than seven months into redetermination, more than 10 million Medicaid beneficiaries have lost their coverage according to the latest KFF data. Most disconcerting is that most of them have been disenrolled primarily due to procedural issues such as outdated contact information.

Engaging an individual healthcare consumer to take a specific desired action can be a formidable task. Various factors come into play, including entrenched habits, social determinants of health (SDoH), and the challenge of reaching these individuals effectively. These hurdles are particularly pronounced for Medicaid plans, whose members often contend with high poverty rates and face various challenges related to SDoH.

If you’re concerned about the recent challenges in the Medicaid redetermination process, need help reaching members with the right message at the right time, and want to learn new ways to minimize disenrollment, we invite you to view our webinar in partnership with RISE, Progress Report: Medicaid Redetermination.

Watch our on-demand webinar as we delve into the current status of the redetermination process and discuss effective strategies and intervention plans to ensure eligible individuals maintain their Medicaid coverage. We’ll focus on:

  • Prioritizing multi-channel member outreach: Discover how to reach Medicaid beneficiaries through various communication channels, ensuring that they receive the necessary information about the redetermination process.
  • Strategizing how to meet members where they are: Explore innovative methods to engage Medicaid recipients in their preferred settings and contexts, making it easier for them to participate in the redetermination process.
  • Developing recommendations to limit disenrollment: Gain insights into proven techniques and best practices for reducing disenrollment rates, ultimately benefiting both Medicaid recipients and the healthcare system.

Watch now

Don’t miss this opportunity to form better connections with your members as the redetermination process unfolds and well beyond. We look forward to seeing you there.

WRITTEN BY

Leah Dewey
Leah Dewey is an experienced leader in population health, clinical strategy, product development, and value-based outcomes. As vice president of clinical and consumer engagement operations, she drives product value for Cotiviti’s Consumer Engagement and Population Health solutions. Leah is focused on improving healthcare outcomes by leveraging data and insights to drive closure in care gaps, improve consumer quality, and move population health across various cohorts and cultures.

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