Helping members close their gaps in care is a core responsibility of any health plan, requiring close collaboration between member services, quality improvement, provider relations, and many other teams. By reaching members at the right time with the right message, plans can not only improve member wellness but also drive better scores in critical quality programs such as HEDIS® and Star Ratings. Accomplishing this, however, requires an individualized approach to member outreach, executed in lockstep with critical quality initiatives.
In a new eBook from Cotiviti, we break down six different specific areas where health plans can achieve meaningful progress in closing care gaps by focusing on outreach to specific populations.
Read the eBook as we tackle key quality measures tied to each of these populations, with a specific focus on:
Take this opportunity to see how your organization can achieve meaningful progress in closing care gaps this year with an integrated, holistic, and culturally aware approach to member engagement and quality improvement.
HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).