eBook: Improving care gap closure in 2023 and beyond

Helping members close their gaps in care is a core responsibility of any health plan, requiring close collaboration between member services, quality improvement, provider relations, and many other teams. By reaching members at the right time with the right message, plans can not only improve member wellness but also drive better scores in critical quality programs such as HEDIS® and Star Ratings. Accomplishing this, however, requires an individualized approach to member outreach, executed in lockstep with critical quality initiatives.

In a new eBook from Cotiviti, we break down six different specific areas where health plans can achieve meaningful progress in closing care gaps by focusing on outreach to specific populations.

Read the eBook as we tackle key quality measures tied to each of these populations, with a specific focus on:

  • Cervical cancer prevention
  • Heart health
  • Colorectal cancer screening
  • Osteoporosis prevention
  • Health equity
  • Engaging men in healthcare outcomes

Read the eBook

Take this opportunity to see how your organization can achieve meaningful progress in closing care gaps this year with an integrated, holistic, and culturally aware approach to member engagement and quality improvement.

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).


Chad Kinkead
Chad is responsible for leadership and overall growth and performance of Cotiviti's risk adjustment, quality, network, clinical, and consumer engagement solutions. In this capacity, he is accelerating Cotiviti's technology enablement agenda to optimize outcomes focused on health plan success, member health, and provider performance. Chad is also responsible for retrieval operations serving Cotiviti’s Clinical Chart Validation and payment integrity businesses. Prior to joining Cotiviti in 2021, Chad accumulated more than 15 years of experience in executive roles with several healthcare services organizations and health plans.

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eBook: Improving care gap closure in 2023 and beyond

Chad Kinkead

Jul 26, 2023

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